Terms of Service

1. Agreement to terms

By accessing or using Reswell (“the platform,” “we,” “our”), you agree to be bound by these Terms of Service and our Privacy Policy. If you don't agree, please don't use the platform.

2. What Reswell is

Reswell is a peer to peer marketplace where surfers buy and sell surfboards, along with some related new gear from select shops. We provide the platform, messaging, checkout, shipping tools, and support. The actual transaction is between the buyer and the seller. We are not a party to that transaction unless we say otherwise (for example when we act on a Purchase Protection claim).

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use Reswell. You're responsible for keeping your account credentials secure and for anything that happens under your account. Please give us accurate information when you sign up and keep it up to date.

4. Listings and conduct

When you use Reswell, you agree to:

• Post accurate listings. Describe the board or item honestly (condition, dimensions, flaws, price) and use photos that actually represent what you're selling.
• Not list prohibited items (for example counterfeit goods, stolen items, or anything illegal to sell in your area).
• Communicate honestly and respectfully with other users, and complete your transactions in good faith.
• Follow our Safety Tips and any other guidelines we publish.

We may remove listings or suspend accounts that break these terms or that we reasonably believe are harming other users or the platform.

5. Payments, fees, and payouts

Buyers pay for purchases through Reswell checkout using our payment processor. When a sale completes, we take a 7% marketplace fee and the remaining 93% is the seller's. Payment processing on card purchases is not an extra deduction on top of that. Sellers cash out their balance to the payout destination they set up in their account. You are responsible for any taxes that apply to your sales or income, and for making sure the information on your payout account is accurate.

6. Shipping, pickup, and Purchase Protection

For shipped purchases, sellers are expected to ship promptly and use tracked shipping. For local pickup, both parties arrange a safe meeting and complete the handoff in good faith. Eligible purchases paid through Reswell checkout are covered by our Purchase Protection program, which is explained in detail on the Purchase Protection page. Buyers do not pay an extra fee for protection, and sellers do not pay a separate protection deduction on top of the marketplace fee.

7. Disputes between users

If something goes sideways on a purchase, talk to the other person first. Most issues get solved with a quick message. If you need us, open a claim or message support from the purchase page and we'll step in where our Purchase Protection policy covers it. Outside of that, disputes are between the buyer and the seller. We may help facilitate a resolution or investigate abuse, but we are not obligated to resolve every dispute or to refund or compensate you. You use the platform and transact at your own risk.

8. Prohibited conduct

You must not:

• Use the platform for fraud, scams, or any illegal activity.
• Harass, threaten, or abuse other users or our staff.
• Try to work around the platform (for example taking a deal off Reswell to dodge fees after the buyer found it here, or encouraging payments outside of our checkout in bad faith).
• Scrape, automate, or otherwise misuse the platform in a way that harms performance or other users.

9. Intellectual property

Reswell and its branding, design, and content (not including user generated content) are owned by us or our licensors. Please don't copy, modify, or use our trademarks or content without permission. You keep ownership of your listings, photos, and messages. By posting them on Reswell, you give us a license to use them to run, display, and promote the platform.

10. Disclaimers

The platform is provided “as is.” We can't guarantee that it will always be error free, secure, or uninterrupted. We disclaim warranties to the fullest extent permitted by law. We are not responsible for the quality, safety, or legality of items listed on the platform, or for the conduct of users.

11. Limitation of liability

To the maximum extent permitted by law, Reswell and its affiliates are not liable for any indirect, incidental, special, or consequential damages, or for any loss of profits or data, arising from your use of the platform or from transactions with other users. Our total liability is limited to the amount you paid us (if any) in the twelve months before the claim.

12. Changes and termination

We may change these terms as the platform evolves. When we do, we'll post the updated version here and update the “Last updated” date above. If you keep using Reswell after an update takes effect, that means you accept the new terms. We may also suspend or end your access if you break these terms, or if we need to for the safety of the platform.

13. Contact

Questions about these Terms of Service? Contact us. We read every message.