How do I cancel an order?
What to do when you cannot fulfill a Reswell sale and need to cancel or request a refund through support.
Reviewed September 14, 2026
Quick answer
Do not ship an order you intend to cancel. Message the buyer, open the sale, tap Get help with this sale, and submit a cancel request. Buyers can also ask to cancel from their purchase page before it ships.
When you need to cancel
Sometimes a sale cannot go through: the item got damaged, you sold it elsewhere before shipping, or you cannot coordinate pickup. Do not ship an order you intend to cancel. Contact the buyer and Reswell support as soon as you know.
How to request a cancellation
Message the buyer
Explain what happened in the purchase thread. Transparency goes a long way.Open the sale page
Go to Sales, open the order, and tap Get help with this sale.Submit a support request
Choose cancel or another sale issue, then include a clear explanation (at least 10 characters). Our team will guide next steps. Track the case under Support.
Late shipping
Ship within 7 days of purchase confirmation when you can. If you are running behind, message the buyer with an update. Buyers can contact Reswell support from their purchase page if they need help.
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Still need help?
Search didn't cover it? Open a case with the team — we read every message. For a specific purchase or sale, start from the order and tap Get help.