How to contact a seller
Every way to reach a seller on Reswell, and why keeping the conversation on the platform helps if something goes wrong.
Where to start a conversation
You can message a seller from a few places:
- On the listing page, tap Message Seller in the About Seller section.
- On your purchase page, tap Message seller from Purchases to talk about shipping, pickup, or order issues.
- In your Messages inbox, open Messages from the header to see all threads.
- From Offers, negotiations live in Messages and on Offers. Tap Messages on any offer to jump to the thread.
What to use Messages for
- Ask about condition, fin setup, or dimensions before you buy.
- Coordinate pickup time and where to meet.
- Request an address change before the seller ships.
- Let them know about a delivery delay or a problem with your order.
- Accept, decline, or negotiate offer counters in the thread.
Keep it on Reswell
Keep purchase related conversations inside Reswell Messages. Our support team can only review on platform threads when you file a claim or need help with a dispute.
Be careful if a seller asks you to pay outside the app, move to text only, or share financial info. Report suspicious behavior and read our Safety tips.